Need Further Help?
If you can’t find the answer you’re looking for in the Product FAQs, you can contact the
Global ClimateX team for support.
Product Support and Platform Guidance
The Global ClimateX Help Centre provides clear answers to common questions about the
platform, tools, and processes – helping users use the platform with confidence.
Frequently Asked Questions
Frequently Asked Questions About the Global ClimateX Platform
You can create an account by signing up with your email address and completing a simple onboarding process. Once registered, you can access all platform features based on your selected user type.
Global ClimateX is designed for individuals, SMEs, and enterprises looking to measure, reduce, and offset their carbon emissions.
Yes, enterprise users can manage multiple projects, entities, or teams within a single account for streamlined reporting and oversight.
Yes, all account information can be updated anytime through your profile settings.
It estimates your carbon footprint based on activity data to support informed climate action.
Calculations use recognised emissions factors and standardised methodologies.
Yes, it adapts to different user types and scales, from personal use to enterprise reporting.
No, the calculator works with available data and provides reasonable estimates where inputs are limited.
Verified carbon credit projects delivering real and measurable climate impact.
Yes, all listed credits meet recognised verification standards.
Yes, projects can be filtered by type, location, and impact criteria.
Yes, the marketplace is continuously updated with new verified climate projects.
Select a project or calculate emissions, then complete your purchase through the platform.
Yes, credits can be purchased directly from the marketplace.
Minimum requirements vary by project and are shown before checkout.
Yes, credits can be purchased in advance and allocated when needed.
Who the Help Centre Is For
1 - Organisations using the Global ClimateX portal
2 - Individuals purchasing carbon credits
3 - Partners interacting with the platform
4 - New users getting started
What the Help Centre Does Not Cover
To avoid confusion, the Help Centre does not currently include:
• Climate education or training content
• Sustainability strategy guidance
• Regulatory or legal advice
Our World Class
Climate Action Partners
