Need Further Help?
If you need additional support, contact the Global ClimateX team.
Platform Support and Product Guidance
The Global ClimateX Help Centre provides practical guidance on using the platform, marketplace, and carbon measurement tools.
Frequently Asked Questions
Frequently Asked Questions About the Global ClimateX Platform
You can create an account by signing up with your email address and completing a simple onboarding process. Once registered, you can access all platform features based on your selected user type.
Global ClimateX is designed for individuals, SMEs, and enterprises looking to measure, reduce, and offset their carbon emissions.
Yes, enterprise users can manage multiple projects, entities, or teams within a single account for streamlined reporting and oversight.
Yes, all account information can be updated anytime through your profile settings.
It estimates your carbon footprint based on activity data to support informed climate action.
Calculations use recognised emissions factors and standardised methodologies.
Yes, it adapts to different user types and scales, from personal use to enterprise reporting.
No, the calculator works with available data and provides reasonable estimates where inputs are limited.
Verified carbon credit projects delivering real and measurable climate impact.
Yes, all listed credits meet recognised verification standards.
Yes, projects can be filtered by type, location, and impact criteria.
Yes, the marketplace is continuously updated with new verified climate projects.
Select a project or calculate emissions, then complete your purchase through the platform.
Yes, credits can be purchased directly from the marketplace.
Minimum requirements vary by project and are shown before checkout.
Yes, credits can be purchased in advance and allocated when needed.
Who the Help Centre Is For
- Platform users
- Organisation administrators
- Marketplace buyers
- Partners and new users
What the Help Centre Does Not Cover
- Climate education content
- Consulting advice
- Regulatory or legal interpretation
